1. Ordering and Account

Q1: How do I place an order on 24shopprime?

A1: Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping details and payment information to complete your purchase.

Q2: Do I need to create an account to place an order?
A2: No, you can place orders as a guest. However, creating an account allows for a faster checkout process on future purchases, access to your order history, and management of your shipping addresses.

Q3: How can I cancel my order?
A3: You may cancel your order for any reason before it has been shipped. To cancel, please contact us at 24shopprime@gmail.com with your order details. If your order has already been dispatched, you will need to follow our return procedure once you receive the product.

2. Shipping & Delivery

Q1: What are your shipping times?
A1: Orders are typically dispatched within 1–2 business days of payment confirmation. Standard delivery time is 3–5 business days post-dispatch, depending on your location within India.

Q2: Do you ship across all of India?
A2: Yes, we provide shipping and delivery of our Products across India. However, we may determine select areas as unserviceable for delivery; you will be notified of unserviceable areas when placing orders.

Q3: How can I track my order?
A3: Once your order is dispatched, you will receive shipping and tracking details via email and/or SMS. You will get a unique tracking identity number to track your delivery status.

Q4: What if I am not available to receive my delivery?
A4: If you are unavailable during delivery attempts, our logistics partners may attempt redelivery up to three (3) times. If the package remains undelivered after these attempts, it may be returned to us.

Q5: What happens if my delivery is delayed?
A5: While we strive for timely delivery, delays may occur due to unforeseen circumstances, logistics issues, weather conditions, or political disruptions. We will make reasonable attempts to inform you of any delays.

Q6: Are there any shipping charges?
A6: Yes, we reserve the right to charge shipping fees, which may vary based on factors like Product value, type, and delivery area. Any applicable shipping fees will be clearly displayed at checkout.

3. Returns & Refund
Q1: What is your return policy?
A1: We accept returns within 6 days from the date of delivery. The item must be unused, in its original packaging, and in the same condition that you received it to be eligible.

Q2: How do I initiate a return?
A2: To initiate a return, please contact us at 24shopprime@gmail.com with your order details and the reason for the return. Our customer service team will provide you with a return authorization and instructions.

Q3: Who pays for return shipping?
A3: You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.

Q4: How long does it take to process a refund?
A4: Once we receive your returned item and verify its eligibility, we will process your refund within 2-3 business days. The refund will be issued to the original payment method used for the purchase.

Q5: Are there any items that cannot be returned or refunded?
A5: Yes, certain products may not be eligible for return or refund due to hygiene or safety reasons (e.g., opened personal care items), perishable goods, personalized items, or intimate apparel. Gift cards, downloadable software, and clearance items are also typically non-refundable. Any shipping charges incurred at the time of purchase are generally non-refundable unless a defective or incorrect product was delivered.

4. Payments
Q1: What payment methods do you accept?
A1: We accept Cash on Delivery (COD) and UPI (Unified Payments Interface). We have razor pay for smooth and secure transaction.

Q2: Is my payment information secure?
A2: Yes, all transactions are processed through a secure checkout system. Your payment information is encrypted and handled with the highest level of security, ensuring your personal and financial details remain confidential. We use industry-standard SSL encryption to protect your data.

5. Products
Q1: Where do your products come from?
A1: We are operated by CHK, a recognized and Udyam-registered business with extensive experience in eCommerce. We carefully select products that meet our standards for quality and functionality, curated to simplify your everyday life.

Q2: What kind of products do you sell?
A2: We offer a curated selection of smart, affordable, and high-utility essentials across categories such as Kitchen Tools, Bathroom Accessories, Car Essentials, Cleaning Accessories, and other home helpers.

6. General & Contact
Q1: How can I contact customer support?
A1: You can reach us via:

• Email: 24shopprime@gmail.com
• Phone: +91 8160839797
• WhatsApp Chat: Available on the same phone number for quick support.
• You can also use the contact form on our Contact Us page.

Q2: What are your customer support hours?
A2: Our customer service team is available Monday – Saturday, from 10:00 AM to 6:00 PM (IST).

Q3: Where is 24shopprime located?
A3: Our registered business address is:
Surat, Gujarat – 395004, India