Shipping policy

1. General

1.1. 24Shopprime, operated by IP CHK, with its registered office at 11th Floor, Flat 1103, Kiran Classic Tower, Building-D, Nani Ved, Katargam, Surat, Gujarat, 395004, India, manages the website www.24shopprime.shop (referred to as “24Shopprime”, “we”, “our”, or “the Website”). This policy outlines our procedures for shipping and delivering products purchased on our platform.

1.2. The ‘Terms and Conditions’ published on 24Shopprime shall be referenced here. This ‘Shipping and Delivery Policy’ (“Policy”), along with the ‘Terms and Conditions’ and other policies on the Website, sets out our policies and procedures regarding the delivery and shipping of Products purchased via 24shopprime.

1.3. We provide shipping and delivery of our Products across India. We aim to provide the best customer experience by partnering with leading logistics service providers to handle your order efficiently and ensure a hassle-free experience in receiving the ordered Products from 24shopprime. We make all commercially reasonable endeavors to ensure timely delivery of Products to you.

2. Applicability of Policy

2.1. By purchasing products on our website, you agree to the terms outlined in this policy. If you do not agree with any part of it, we recommend you refrain from completing a purchase on our site.

2.2. This policy is subject to revision. We advise checking it periodically to stay informed of any changes.

3. Shipping & Delivery Terms

3.1. We collaborate with trusted third-party courier and logistics service providers (“Logistics Partners”) to handle shipping operations.

  • Orders are typically dispatched within 1–2 business days of payment confirmation.

  • Standard delivery time is 3–5 business days post-dispatch, depending on your location.

3.2. You will receive shipping and tracking details via email and/or SMS once your order is dispatched.

3.3. Please ensure your shipping address, PIN code, and contact number are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

3.4. If you are unavailable during delivery attempts, our logistics partners may attempt redelivery up to three (3) times. If the package remains undelivered, it may be returned, and a refund will be issued after deducting shipping costs (where applicable).

3.5. We engage Logistics Partners, employees, and agents with high standards of professionalism. However, we shall not be liable for any acts or omissions of delivery personnel. Any disputes with delivery personnel must be resolved independently by you.

3.6. Once an order is placed, we process it and hand over the Product to our Logistics Partner. You will receive a unique tracking identity number to track delivery status. We coordinate with Logistics Partners to ensure timely delivery, but we do not guarantee tracking accuracy.

3.7. We reserve the right to charge shipping fees, which may vary based on factors like Product value, type, and delivery area. Shipping fees are non-refundable unless a defective or incorrect Product has been delivered.

3.8. Return of purchased Products is facilitated through our reverse-Logistics Partners. Returns are processed in accordance with our Cancellation, Return, and Refund Policy.

4. Cancellation Policy:

4.1     Orders Cancelled Before Shipment: You may cancel your order for any reason before it has been shipped. To cancel an order, please contact us at 24shopprime@gmail.com with your order details. We will process your cancellation request and issue a full refund to the original payment method used for the purchase within 7 business days.

4.2     Orders Cancelled After Shipment: If you wish to cancel an order after it has been shipped, you must wait for the product to be delivered and then follow our return procedure outlined below.

5. Return Policy:

5.1    Eligibility for Returns: We accept returns within 6 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Additionally, certain products may not be eligible for return due to hygiene or safety reasons, such as perishable goods, personalized items, or intimate apparel.

5.2     Return Procedure: To initiate a return, please contact us at 24shopprime@gmail.com with your order details and the reason for the return. Our customer service team will provide you with a return authorization and instructions on how to proceed. Please ensure that the item is securely packaged to prevent damage during transit.

5.3     Return Shipping: You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the item is returned to us safely.

6. Refund Policy:




6.1     Refund Processing: Once we receive your returned item and verify its eligibility, we will process your refund within 2-3 business days. The refund will be issued to the original payment method used for the purchase.

6.2    Partial Refunds: In certain cases, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

6.3    Refund Exceptions: Please note that certain products may not be eligible for a refund, including but not limited to gift cards, downloadable software, and clearance items. Additionally, any shipping charges incurred at the time of purchase are non-refundable.

7. Contact Us

For any shipping or delivery-related queries, feel free to reach out to us:

  • Email: 24shopprime@gmail.com

  • Phone: +91 81608 39797

  • Address: 11th Floor, Flat 1103, Kiran Classic Tower, Building-D, Nani Ved, Katargam, Surat, Gujarat – 395004, India

  • Support Hours: Monday–Saturday, 10:00 AM to 6:00 PM